800-400-0707

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on all orders over $99

Frequently Asked Questions

Why are your drugs so inexpensive?

Pharmaceutical prices in the US are the highest in the world. Many drugs in the US are sold at 10,000 or even 100,000 times the cost of production. Most governments have regulated the markup drug companies are allowed to impose but the US has not. Additionally, lower incomes in the majority of the world make huge markups impossible. Our mission has been to find the markets with the lowest priced, highest quality products and make those products available to our customers. For many products, Bangalore is the best choice. India now has the second most US FDA approved pharmaceutical manufacturing units (after the US). For other products Canada, Singapore, Australia, New Zealand, or Eastern Europe are the best options. As such, weve tried to develop strong relationships with major manufacturers and distributors in as many of these markets as possible.

Additional cost savings come from our more direct sales model. We buy from large, reputable distributors, or directly from the manufacturer whenever possible, and cut out the middlemen. In addition to reducing our costs, it also provides additional quality assurances.

Do I need a prescription?

Yes. This can be a copy of the original prescription or a copy/picture of the prescription pill bottle if your prescription has already been filled. We only need a copy of your prescription the first time you place an order for each drug. There are many ways to provide us with a copy of your prescription. The easiest and quickest way is to take a digital picture of your prescription or your prescription pill bottle and email it to us at prescriptions@progressiverx.com. You can also email us a scanned copy, or fax your prescription to us toll-free at 888-753-6401.

Where do your drugs come from?

ProgressiveRx has operations in Canada, Singapore and Bangalore. We own retail pharmacies and pharmaceutical distribution center, and we have developed distribution relationships with a number of the largest companies in the industry.

Our headquarters is in Bangalore because India now has the largest number of FDA-approved manufacturing units [for prescription drugs] outside the US. Some of the largest pharmaceutical companies in the world are based in Asia; India alone has over 70 FDA approved plants and another 200 manufacturing units that comply with GMP standards. Many of these companies sell directly to US consumers or sell raw ingredients to Western pharmaceutical manufacturers such as GlaxoSmithKline, Merck, and Pfizer. Some Asian pharmaceutical companies also have manufacturing plants in the US. Articles and additional information on Asian pharmaceutical manufacturers are available here.

How long will it take for my order to arrive?

We offer a few shipping options:

  • Standard Shipping - 21 days Worldwide shipping, with average delivery time 21 days, for $7.00
  • Expedited Shipping - 7-14 days Worldwide expedited shipping, with tracking, and average delivery time of 7-14 days, for $18.00

Standard Shipping is available worldwide, and Expedited Shipping is available to most countries. If these rates seem high to some people, please know that courier rates from Asia start at a minimum of around $50 (FedEx, UPS, etc.). The shipping rates we charge are actually below what it costs us to send packages.

I don't see the drug I need. Can I request it?

Yes. If you don't see your prescription listed, please email us at help@progressiverx.com. If you request a drug that we do not currently sell and we are able to provide it to you, we will give you a coupon for $10 off of your first order of that prescription.

How can I pay for my order?

We accept every major credit card as well as checks and money orders.

Do you accept health insurance for payments?

We wish that it was possible to work with heath insurance plans. Unfortunately, in nearly all cases, this is not possible. Our hope is this will change in the future.

Can refills be sent automatically?

Yes. You can either check the "Auto Refill" box when placing your order or email us at refills@progressiverx.com and let us know what prescription you would like to have automatically refilled. We will ship your refill orders so that they will arrive at least a week before your previous order expires, to ensure that you will not run out of your prescription.

Can I place an order by phone?

Yes. The number is 800-400-0707. We are still a small business so our customer service line has limited hours. Its open 9am - 5pm Pacific Time, Monday through Friday. If you are calling after hours, please leave a voicemail and well get back to you as soon as possible.

Is there a quality guarantee with the prescriptions?

Yes. If you are unhappy with the quality of the product for any reason, contact us within 30 days of delivery and we will refund your money for all remaining pills.

Do you offer free shipping?

Yes. We provide free shipping on orders over $99. This offer is valid only with Standard Shipping.

Is there a delivery guarantee?

Yes. We will reship your order at our expense if it is not delivered.

Can I cancel my order after I have paid?

It is possible to cancel your order until it has actually been shipped. Please email or call us immediately if you need to cancel your order. Unfortunately, after the order has been shipped cancellation is not an option.

Congressional Legislation and FDA Statements on Internet Pharmacies

Congressional Legislation:

FDA Statements:

If you have a question that is not answered on this page, please mail us at info@progressiverx.com.

Notes on our service:

  1. ProgressiveRx staff members are not licensed to practice pharmacy in any of the United States.
  2. While we do check drug interactions using software, we cannot check for interactions with medications not ordered through ProgressiveRx. Drug interactions can be very serious, even fatal. Therefore, we recommend that you review with your doctor all of the medications you are taking, each time those medications change.
  3. ProgressiveRx's products do not comply with state and federal labeling and warning requirements.
  4. ProgressiveRx is not licensed or approved by any Board of Pharmacy in the United States.
  5. Although the active ingredient in every drug that ProgressiveRx sells has gone through the FDA new drug application process, ProgressiveRx sells some generics that are not yet permitted to be sold in the U.S. because of U.S. trade and patent laws.
  6. ProgressiveRx distributes some drugs that are not produced in US FDA-approved facilities. Many manufacturing units in Europe and Asia are approved by local regulatory bodies rather than the United States Food and Drug Administration.